NANCY KELLY – PRESIDENT
Nancy’s driving force resides in the business she founded, her staff, her clients, her commitment to excellence and her passion for all things travel. The travel industry called to Nancy early on in her career and she took to it immediately. While honing her sales skills, learning the nuances of each port, cruise line and tour, Nancy always saw herself “doing her own thing”. With the introduction of Kelly Cruises in 1987, Nancy’s entrepreneurial spirit was off and running.
Now, over 25 years later, Nancy is considered by many – in the industry and her clients – as a true professional expert and vanguard in the world of travel. She is recognized personally and professionally for her diligence, honestly, knowledge and never ending search for perfection.
Nancy’s greatest happiness is knowing the positive impact her hard work has had on the many people who have enjoyed the services Kelly Cruises & Tours. The anniversary trips, the weddings on-board, the family vacation to Europe, the return trips to favorite cities, a client relating his first lion sighting in Africa, the sons and daughters who follow their parents and travel with us, the memories, the fun, the laughs….all are a legacy to a lifetime of doing something she loved. Lucky Lady! Lucky Us!
SUSAN KELLY COSTELLO – OWNER
Susan was in her early teens when Kelly Cruises was launched. Since that time, Susan has been happily involved with and in every aspect of the Kelly Cruises & Tours business. Having been trained by both her parents, Susan now considers travel and the travel business part of her DNA. To guarantee KC&T exceeds the high expectations of their clients, Susan has toured and traveled on the many cruise lines we represent. She has visited shipyards to see a ship evolve from an idea to an actual entity. Her passport is heavily stamped from trips to review hotels, meet land tour operators and develop relationships with locals from cities and towns throughout the world. She is well-versed and well-trained in the “business of the business” and oversees all functions from accounting to sales to advertising. She is forward thinking in her efforts to utilize new technology and diverse selling techniques to promote the services of KC&T and share her love of travel with as many people as possible. As the company’s Owner, Susan is committed to the continued growth of Kelly Cruises & Tours and maintaining the high standards and quality of service for which we are known and which our clients have come to expect. Yes, she is busy! As Owner, Wife and Mother of twin 8 year old boys, Susan has her hands full but wouldn’t have it any other way…she was born for this!
KATHY BENSON-SCHRAM – LUXURY CRUISE & TRAVEL SPECIALIST
Kathy has been with Kelly Cruises & Tours for 14 years and has functioned in many capacities from Sales Assistant to Web Designer, to Internet Marketing Assistant and more. To say Kathy knows the travel business from every perspective does not do her knowledge justice. However, Kathy has found her true place in the agency as a luxury cruise and travel specialist. Having worked closely with Nancy Kelly over the years, Kathy has enthusiastically absorbed every detail and nuance of the travel business. Of her many talents, Kathy is known – both by the staff and her many clients – for her attention to detail and her strong client commitment. Your trip is her trip. Your concerns are her concerns. She works tirelessly to find the right cruise, tour, restaurant, hotel, cruise line and cabin or suite that will fulfill and exceed every possible expectation her client may have. Clients are devoted to her, as she is to them and their relationships continue to grow and develop. Her joy and enthusiasm for developing an individual, family or groups trip to Alaska, the capitals of Europe, to South America, Asia, Australia, and Antarctica, is infectious. Simply put… she loves it… and it shows!
MARY ANN CORRIGAN – TRAVEL CONSULTANT
Mary Ann has over 20 years experience in travel. An avid traveler herself, Mary Ann has overseen and developed hundreds of individual and group land and sea trips worldwide. Familiar with locales and locals around the globe, Mary Ann’s unique combination of experiences provides the perfect background to assist clients with their travel wants and needs. Mary Ann always has something to add which enhance her clients’ wish lists. She keeps meticulous records of people, places, little known but fabulous “finds” from her personal travel and the many tips she has picked up during her worldwide research. As a result, Mary Ann’s knowledge is extensive, her commitment to providing her clients with a perfect experience is constant. Be assured, she will get you the best prices available! She will treat your budget as if it were her own. When you meet or speak with Mary Ann, you will notice that she is always very calm…which makes her manner of getting things done a delight in the office and a balm to all her very loyal her clients. You can probably tell we are very happy she’s here. Yes, Mary Ann finds time to continue her own travels. Her latest personal adventure? An expedition to enjoy polar bear sightings in Canada and Greenland!
SUZANNE PHILLIPS – DIRECTOR MARKETING & COMMUNICATIONS
Suzanne’s desire to travel might be inherited. The youngest of five children, she spent the summers of her childhood zig zagging across the United States in the family station wagon. Suzanne’s father was collector of counties. He attained his goal of setting foot in every county of every state in the continental U.S. Having grown weary of riding in a car, Suzanne took to the skies after receiving her Marketing degree from Northern Illinois University. Suzanne has worked in marketing for several travel and aviation related companies including, Flight Visions, In-Flight Phone, MTI Vacations, Trace Miller Rewards and United Airlines. Along with her husband Mark, she has “collected” over 30 countries. Now she plans to take to the seas and explore the waterways of the globe.
ANNE ANDERSEN – ACCOUNTING & BOOKKEEPING
Anne has been with Kelly Cruises & Tours since 1988 and has accompanied the agency on every part of its growth and development. A puzzle-lover, Anne brings that aspect of her inquisitive nature, combines it with her propensity toward all things mathematical and aptly runs the Accounting and Bookkeeping function of the agency with precision, efficiency and ease. It is not easy! Anne just makes it look that way. She works with everyone at the agency, knows everyone’s individual style and financially keeps us all on the right path. While the clients don’t often have the opportunity to interact with Anne, she is the point person who shepherds each client’s file through the various departments, billing levels and insures the process from booking to final billing is done seamlessly and correctly. Anne’s next destination? Denmark, her homeland, for a much anticipated family visit.
Sue’s second career is sparked by her love of travel. Always with her bag packed and passport up to date, Sue fulfills a variety of roles at KC&T. Borrowing from her years in Advertising and Sales Promotion, Sue assists with the marketing needs of Kelly Cruises & Tours and works with each agent. Her extensive personal travel provides a strong knowledge base for her concierge services to the clients. Having spent time in many locales around the world, Sue is familiar with the (sometimes out-of-the-way) places to eat, stroll, stay and shop which often add a unique perspective to our clients’ travel itineraries. One of her favorite “responsibilities” for Kelly Cruises & Tours is her function as Cruise Host. Perhaps you have traveled with Sue over the years on her many trips to Europe, South America, Australia and the Far East. She often travels with Kelly Cruises’ private groups as the agency’s liaison on land and sea to provide the extra Kelly Cruises touch along the way. If not, hopefully you will soon…she is knowledgeable, helpful….and FUN!
VICKIE JOHNSON – RECEPTIONIST & ADMINISTRATIVE ASSISTANT
Vickie’s sunny voice is the first one you hear when you call Kelly Cruises & Tours. A travel agent “alum” with more than 15 years experience, Vickie has packed away her sales hat, but remains firmly footed in the industry. She brings her personal and professional travel experience and knowledge to Kelly Cruises to keep our internal wheels in constant motion. Interoffice and departmental responsibilities – her new specialty – keep the numerous, and detailed internal functions of the agency running smoothly….and cheerfully! Vickie has mastered the craft of knowing where everything is and should be within the office. Not a small feat!